All prices, treatments and information are correct at the time of posting this website and are subject to revision without notice.

Late Cancellation and No Show Policy

Please note 24 Hours notice is required for all cancellations or any changes to the appointment, otherwise 50% of the total treatment price will be charged. All No Shows will be charged a minimum of 50% and up to the full amount.

Booking in person or over the phone:
Reservation Deposit is required for ALL appointments. Credit/Debit card details will be taken to secure the booking. Please phone Beauty.m at Seed salon and speak to a member of our team if you wish to change or cancel your appointment. You may also cancel your appointment online by logging in to your profile in our booking system (Phorest), or by using our App.

If you wish to reschedule or cancel your appointment before the Notice Period ends, Reservation Deposit will remain in our system and will be used towards your next appointment, or it will be refunded to your card.

Online Booking:
Small (£0.60-£1.50) Online Booking Fee is charged with every online booking. This fee is non refundable and is charged by the Phorest Salon Software and a third party payment gateway company to cover the costs of payment process. This fee will be fully redeemed from the final payment.

A cancellation of an appointment will result in loss of the reservation fee. The amount lost depends on the total cost of your booking but will be no more than £1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee/deposit will not change. If the service provider cancels the whole booking the reservation fee/deposit will be credited to your account If the services provider only partially cancels a booking your Online Booking Fee will not change.
Users may cancel bookings made online up to 24 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 24 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 24 hours notice will only lose their reservation fee.
By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise Beauty.m LTD to charge your credit card or debit card without further notice to you an amount lower or equal to your booking or an amount that might be set out in the service provider’s terms and conditions. For this purpose your credit or debit card will be securely stored.

***Appointment rescheduling due to COVID-19 coronavirus*** 

If you are feeling unwell due to the COVID-19 coronavirus please inform us as soon as possible. We may postpone your appointment by 7 days or more. Please note, if you fail to inform us on time, Late Cancellation & No Show charges will still apply.

Punctuality & Courtesy

As a courtesy to other clients following your appointment, late arrivals will result in a reduction of treatment time. We will endeavour to carry out what we can within the time slot allocated, or suggest a re-booking. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

Consultation

We are aware that some of you may be confused as to which treatment best suites your specific requirements. We are of course, pleased to offer you up-to-date information and advice with a complimentary consultation in the strictest of confidence. Consultation can be offered in person, over the phone or email.

Gift Vouchers

Gift Cards are available to purchase for any amount and must be redeemed within 12 months of the date of issue. Failure to do so will render them invalid. Gift Cards are non-refundable. Gift Cards cannot be used in conjunction with salon offers, promotions or Loyalty Card discount. Gift Cards cannot be used for products purchases. Please bring your Gift Card with you to your appointment.

Course of Treatments

Most of the treatments can be purchased as a Course of 6 (Please ask a team member for more details) All courses are valid for one year from the date of purchase and will be automatically voided after that time. All courses must be paid in full at time of booking and completed within 12 months. Missed appointments will result in treatments being deducted from your course.

Loyalty Cards

beauty.m has launched TreatCard Loyalty Scheme to offer our loyal, regular customers complimentary mini treatments as kind gesture of appreciation. We would like to kindly remind our clients that Loyalty Scheme TreatCard is subject to the following Terms and Conditions:

• 1 pound equals 1 point
• TreatCard points can only be added at the time of payment.
• One TreatCard can be assigned to only one person and cannot be shared between two or more customers.
• Customer can only have one card assigned to their name at a time.
• IMPORTANT: We are not able to transfer your points to a new TreatCard.
• Clients can collect points by purchasing beauty treatments, beauty products, courses or gift cards.
• Once you’ve collected enough points, our system will notify us there is a Treat available for you. Your Treat can only be added to paid appointment.
• Beauty.m reserves the right to stop this scheme at any time without further notice.

Please note: TreatCard scheme is fully automated by the Phorest booking system, limiting our manual access. We appreciate your understanding.

Payment

Most Credit Cards are acceptable, cash and Debit Cards. We do not accept cheques. All payments must be made at the time of the appointment.

Pricing

The Company reserves the right to change prices at any time without notice. See individual treatment pages for pricing information. Most current prices can be found in our online booking system accessible via our website www.beautym.co.uk, or in our mobile App “beauty.m”.

Refunds

Products

We hope you are happy with your purchase. If you wish to return or exchange your item you may do so within 7 days from the date of purchase and we will refund you in full (excluding delivery charge). We will only accept items in their undamaged, original, unopened packaging. If you return your goods after the 7 day period, we reserve the right to not to offer you a refund. No refund or exchange will be given without a receipt or other proof of purchase.

It will be your responsibility to cover the cost of returning the goods and also ensuring that the goods are packed correctly. Please send it to Beauty.m, 264 Lavender Hill, Suite 38, SW11 1LJ, London with a copy of your receipt, your contact details and if you would like a refund or an exchange. We do not take any responsibility for lost or damaged packages.

Services

We are always committed to performing the best quality of treatments but in case you are unhappy with our services please notify a team member in salon who will be happy to resolve this. Please note we are unable to give refunds for treatments already carried out and paid for.

Refusal of treatments and our right to cancel

We reserve the right to refuse treatment if our professionals consider that a treatment is not a suitable option for an individual. It is therefore possible that we advise, in your best interests, that treatment is not appropriate. We will also not proceed with a procedure if we feel that your expectations exceed the results achievable. We reserve the right to refuse any treatment to pregnant women in their first trimester.

Please note that we do not provide treatments for anyone aged under 18 years.

If a therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone or email – where possible.

General Treatment Advice

Medical Conditions – If you have any of the following it is essential to tell your therapist before your treatment as some electrical treatments are prohibited:

* Pacemaker
* Heart Condition
* Diabetes
* Allergies
* Epilepsy
* Contact Lenses
* Pregnancy
* Metal Plates / Pins / Coil

Waxing – Do not have heat treatments or undertake exercise (e.g. sauna, sunbed, Jacuzzi, workout, or swim etc.) Less than 8 hours before or 24 hours after your wax. Avoid wearing “Best” underwear for Bikini wax. Avoid using deodorants after under arm wax.

Pregnancy – pregnant women are unable to have any treatments which require a patch test. Pregnancy may be contraindication to a range of treatments. If you are pregnant or undertaking any medical fertility procedures, please do not book online, before speaking directly to the member of beauty team, to determine if you can indeed book the treatment. Failure to confirm that the treatment required can be carried out with an existing medical condition may result in your appointment being cancelled and your deposit retained.

Patch Test – A patch test must be carried out at Beauty.m at least 24 hours prior to your treatment. Anyone who has not had a treatment within the last six months must have a repeat patch test before their treatment. Failure to have a patch test will result in the salon being unable to carry out the treatment and a 100% cancellation policy will apply.

Online Store – Deliveries

We aim to process and dispatch all online orders on the following business day. We usually use UPS for all deliveries (we reserve the right to change providers without notice). We aim to deliver your orders within 2-5 working days.

Online Store – Returns & Exchanges

Please note our online orders returns and exchanges terms and conditions are the same as our main Refunds policy, please see above.

Personal Details

Personal information

Any information submitted by you (including, but not limited to, your name, e-mail address and delivery address, telephone number) will be used for one or more of the following purposes:

* Alerting you to product upgrades, special offers or updated information.

* Notifying you about your future appointments.

* To enable Beauty.m to provide services and products most relevant to you.

* Administration, marketing and profiling your requests and preferences.

Data Protection

Beauty.m Ltd will keep all information confidential and any information collected by Beauty.m or Seed Salon is protected by security procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access, as required by the Data Protection Acts 1994 and 1998. Beauty.m Ltd does not authorise the transfer of information to countries that do not provide the same level of data protection as the UK.

Your Consent

In completing your details on this web site, providing them in person, over the phone or email you are deemed to consent to the collection and use of your information by Beauty.m LTD as set out in this Privacy Policy unless you e-mail us to advise otherwise. If you give us information about another person, you confirm that they have appointed you to act for them and they consent to the use of their information as set out in this Privacy Policy.

Copyright

All material on web pages under the domain www.beautym.co.uk is, unless otherwise stated, the property of Beauty.m Ltd. These materials are protected by copyright and other intellectual property laws. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of Beauty.m Ltd.

You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent of the owner of the materials.

Requests for permission to reproduce or distribute materials available through this website should be emailed to info@beautym.co.uk.